Switch to ITS Incognito

Find out how you can easily move to ITS Incognito
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Why Choose ITS Incognito?

• Personal service
• In depth understanding of the hospitality industry, industry standards & practices
• An understanding of the call centre environment
• We understand how you work and the challenges you face
• Detailed, realistic scenarios reflecting your customers' usual requests & requirements
• A dedicated Mystery Customer team trained to be objective and observant
• Mystery Customers individually selected by management for each assignment
• Management review of each Mystery Customer call and measurement report
• Measurement of calls based on your standards of service
• Customised & accurate online Mystery Customer reporting
• Consistently high standards
• Digital recording of each Mystery Customer audit call
• A flexible service, tailor made to meet your needs