"We have been very satisfied with the quality of the services of ITS Incognito, whom we find to be
consistent, friendly, helpful and professional. The benefits of reviewing and restructuring our standard
procedures by introducing the Mystery Test Call Reports immediately resulted in improved overall performance.
Using the Incognito Mystery Test Call Reports, we have noticeably increased our standards and efficiency.
The reports are also used as a training and motivational tool for our Front Desk Reservations Team;
enabling us to highlight our strengths and weaknesses and aiding us to utilize and improve our telephone
skills and maximize our performance."
The Egerton House Hotel