Client Testimonials

"ITS Incognito provides a high quality service to the Merlin Events team. We have twice monthly calls which are thoroughly audited by the ITS Incognito Mystery Shopper on the phone. We receive comprehensive reports (including an audio file of the telephone call) which highlight any training needs in the team. These reports give us an indicator if each member of the team has the high levels of customer service that we expect."

Merlin Events