"In my experience, ITS Incognito delivers to its clients - in spades.
We provide sales and service training for top international hotels, and with many clients we then work in association with ITS Incognito who orchestrate 'test' calls which assess the salesmanship and service orientation of the hotel team. This in-depth information is used for performance coaching and, most importantly, for recognition.
The ITS Incognito callers and scenarios are very realistic and the method of feedback is clear and user-friendly - all the hotels like the traffic-light system and the way in which the feedback is devised and presented.
I thoroughly recommend ITS Incognito, their service, and their professionalism."
Training and Facilitation for Hotels Worldwide